We offer
Optimized service to manage your printing device fleet
Optimized service

Managed Print Services (MPS) Solution

You may no longer need to spend time and resources manually monitoring your printing fleet as PRINTlog:

Automates ordering and delivery of supplies.
Streamlines invoice issuing and processing.
Manages service alerts and the maintenance process.
Visualizes printing volume, supplies levels and other data in detailed reports and graphs.
Provides insight into all the necessary data which can be the basis for optimizing your printer fleet.

Complete software solution
Main features of the software

Simple to start
A monitoring application is installed simply by clicking on the link sent via email. PRINTlog discovers all devices on the network automatically and then printing devices start to be monitored.
Monitoring for any device
PRINTlog monitors all brands, types and models of printing and MFP devices. Software solution is capable of managing networked (SNMP, HTTP) and locally connected printers (USB, LPT).
Consumable supply
PRINTlog software detects if printing device is running out of consumables (toners, drums and maintenance parts) and automates the delivery process.
Alert reporting
The software automatically reports to a responsible person (administrator) whenever a problem is detected in a monitored device.
Billing
With PRINTlog MPS providers can automate your invoice processing workflows, streamline error-free processes, and save HR costs.
Process management
PRINTlog is the only software solution in the industry designed to truly maximize efficiency of the resellers and MPS providers.
Printing overview
A wide range of reports help to monitor profitability, income and performance against SLAs. Resellers and MPS providers can sure the contract is efficient and profitable.
Data security
All the data transfered over the network is encrypted and user strict control over outgoing data. There are several software tiers available dending on security requirements.

How it works
Any printer or MFP can be monitored

Connector

The CONNECTOR is installed and running in the background on a Service User infrastructure (computer, workstation or print server). It retrieves data from network compatible or locally connected printing devices and relays print jobs, counters device and consumables status information to PRINTlog CLOUD or PRINTlog ONSITE.

The easiest and most recognized way to remotely monitor and manage any make and model printing device is to detect and manage data via network, using Simple Network Management Protocol (SNMP) protocol.

To retrieve data from any make and model network connected device PRINTlog uses Printer MIB v.2 standard, regulated by the 3805 RFC and also from so called Private MIBs.

Much more complicated task is to retrieve data from the devices not connected via network or not network compatible. However, we are experts in this and have advanced knowledge in this area so we can monitor ANY make and ANY model of printing device.

The development methodology applied at PRINTlog ensures that if a printing device presents its data in ways that the system does not recognize, our development team will identify the way how to retrieve data from this device.

This is the reason, why we can monitor and retrieve information from most USB connected devices. However, if the device model is very old, our solution will monitor it by reading the print spooler, but not the real data from the device.

  • At least one Connector installation is required per device. However a single Connector can relay information from multiple networked printing devices.
  • Each of the attached non-networked printing devices must be connected directly to a computer that has a Connector installed.
  • The application is delivered in the form of packages of Windows installer file *.MSI and *.EXE. This enables the remote installation and simple to deploy solutions across the corporate network. Most popular Linux distributions and macOS computers are provided with corresponding installation files as well.

PRINTlog does not collect from devices information concerning content of printed documents. Only if selected relevant setting during installation in CONNECTOR, documents' titles and user names of people who printed documents can be collected.

In order to change Connector parameters and e.g. initiate printing device discovery or change parameters there is a possibility for the CONNECTOR to respond to commands from the PRINTlog CLOUD.

This feature is optional, can be disabled per Connector and is limited to several types of commands:

  • Update Connector version (e.g. in case new version supports more device models or has problems fixed);
  • Initiate network scan to discover new devices;
  • Change device query parameters (IP address of the device, device query method, etc.).

CONNECTOR for Microsoft Windows

CONNECTOR installs seamlessly in all versions of Windows starting with "Windows XP".

Connector for Linux-based systems

Linux/Unix based systems can be provided with two forms of CONNECTOR installations:

  • Proprietary, CONNECTOR as a .NET Core-based background service;
  • Open source CONNECTOR for rudimentary functionality that is provided with source code. This can be used on systems in high security environments and/ or that require strict software auditing;

Connector for MAC OS (OS X platform)

There is a version of Connector that can be installed on computers running Apple OS X software. A .pkg file is provided that can be installed using the normal package installation procedure on MAC OS.

Organizations with elevated security policies can use PRINTlog secure data solutions.

The software has a requirement for secure HTTPS connection to the PRINTlog CLOUD servers via the Internet when using PRINTlog CLOUD solutions.

Reviewable data dispatch

There are strict security requirements in some environments where there is a need for continuous outgoing data review so that the Customer is sure no sensitive data is sent over to the CLOUD.

In such cases the CONNECTOR can be configured to save outgoing data to local disk first (or sent over to internal e-mail address) where system administrators can review the data before relaying those over to the CLOUD.

Encoding and encryption

All information transfers in the system are encrypted. CONNECTOR sends data over HTTPS using message-mode transmission mechanism.

  • Supports any type of printing device connection methods (Windows print server, direct IP printing device and workstation connected USB devices).
  • Supports all printing devices brands (HP, Brother, Canon, Epson, OKI, Ricoh, Konica Minolta, Xerox, Pantum, OKI, Samsung, Triumph-Adler, Utax, Sharp, Dell, Kyocera, Develop, Toshiba, Philips.
  • There is no need for Windows printing server in order to track print jobs.
  • Integration with Windows Active Directory. When performing large scale installations, we recommend to use easy and flexible setup with auto synchronization of user and group information from a source such as Windows Active Directory.
  • Rapid device discovery. Network segments are scanned for printing devices in a parallel manner and takes just a couple of minutes. The software can be configured to perform device discovery repeatedly to discovery any new devices plugged into the network or via other connection methods.
  • There is no need for interactive operation when using .MSI installations files and thus the installation can proceed at a rapid pace when installing on a large scale.
  • PRINTlog has built-in resiliency against network, power and other interruptions. It is able to monitor printing devices that may move, be turned off at any time. Network and power outages are handled as gracefully as possible and do not require user attention and/or interactive repairs.
  • Silent installation and uninstallation. The service can be delivered in the form of the installer file (*.MSI format) on Windows systems. When using .MSI installation files there is also no need for user involvement during installation on the workstation.
  • PRINTlog respects network's bandwidth. It only runs when it is scheduled to run.
  • The CONNECTOR can be provided in a branded highly integrated, small device form factor. This makes installations much easier and faster when installing on premises where there are no servers or PCs that can be used to install the CONNECTOR.
Cloud

The core part of the PRINTlog system is implemented on the cloud. It collects information from the CONNECTOR, aggregates information and provides UI for User to access information on his/ her printing devices and printjobs.

Onsite

Users with advanced security requirements have availability to use a substitute solution for the CLOUD. All the collected data stays inside the User’s organisation and only with the User’s permission the data can be forwarded to the CLOUD.

How to get started
In 3 steps

  1. Fill in your details

  2. Login into the system

    Once your license has been issued you will receive an email in you inbox with instructions on how to login into the system.

  3. Install device monitoring software

    Once you are logged into your PRINTlog account you will be able to download CONNECTOR software application from the DEVICES page.

    CONNECTOR needs to be installed on one of your machines to start monitoring printers connected to your network. You will need to install CONNECTOR on each device that has USB-connected printer as those cannot be discovered via network.